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Practice Leaders

Arch + Tower

Organizational Consulting

Arch + Tower, an FD company, is a boutique consulting team specializing in helping companies win with their employees and customers. Leveraging experiences in three critical business areas: employee experience, customer experience and operational excellence, Arch + Tower helps improve and scale the structured and unstructured systems, processes and values that shape company culture and effectiveness.

Arch + Tower serves both large, multi-billion-dollar clients such as Chick-fil-A as well as middle market companies serious about healthy growth.

The Arch + Tower philosophy is simple, powerful and effective. If leaders improve the experience for employees by removing friction and increasing operational effectiveness, customers will begin to feel the positive impact.


Customer Experience

  • Cx Trainings and Workshops
  • Cx Written and Video Content
  • Cx Metrics and Analysis
  • Cx Technology Integrations
  • Cx Service Processes and Values
  • Cx Journey Mapping
  • User Experience Design
  • Social Media Content
  • Experience Programming
  • Live Event Production
  • Product Development
  • Brand Development
  • Brand Experience
  • Sales Enablement


Employee Experience

  • Analysis and Discovery
  • Onboarding, Orientation
  • Selection and Hiring Processes, Tools
  • Recruiting Values and Approach
  • Vision, Mission, and Strategy
  • Organizational Playbook
  • Departmental Rebranding
  • Executive Coaching
  • Coaching and Mentoring Programs
  • Leadership Development
  • Organizational Development
  • Data Metrics and KPIs
  • Performance Review Systems
  • Compensation Analysis
  • Employee Journey Mapping
  • Employee Surveys
  • Succession Planning
  • Change Management
  • Competencies Modeling


Operational Excellence

  • Strategic Advisement
  • Executive Special Projects
  • Multi-Departmental Strategy
  • Project and Process Management
  • Two-Day Strategy Discovery Sprints
  • Root Cause Analysis
  • Process Improvement
  • Hard Skills Training at Scale
  • Training Events and Road Shows
  • Organizational Clarity Workshops
  • Quality Assurance
  • Data Analysis
  • Technical Dashboard Development
  • Technology Selection and Strategy
  • Content Authoring
  • Video Production
  • Supply Chain Processes, Traceability
  • I.T. Roadmaps and Strategy

Practice Leaders

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