Please note: This recording does not qualify for CPE
When mixing talented people from different backgrounds, perspectives and personality profiles, you’ll find conflict is inevitable. Leaders and teams who can guide healthy conflict and see it as a progressive opportunity to build deeper relationships and create greater clarity are leaders worth following.
Arch + Tower Co-founder & Partner Chris Green and Senior Consultant Pam Bauer equip you with the secrets and strategies that will transform you from conflict-agitator to conflict-navigator.
Chris Green | Co-founder & Partner, Arch + Tower
Chris Green is one of the leaders of Arch + Tower, the FD company that focuses on consultative solutions to achieve goals within Customer Experience, Employee Experience and Operational Excellence. With over 15 years experience in diverse industries including commercial real estate securities, nonprofit and management consulting, he leads with a broad perspective, enthusiasm and a focus on excellence. Chris assists clients in the areas of Customer Experience, Employee Experience and Operational Excellence, building on his expertise in psychology, sociology and organizational design philosophies.
Pam Bauer | Senior Consultant, Arch + Tower
With proven success leading top brands in startup, turnaround and process improvement, Pam Bauer brings her clients expertise in brand development, cultural initiatives, customer experiences, motivational speaking, customer journey mapping and strategic planning. Connecting the dots between the brand vision, customer aspirations and employee activation is her passion. Prior to joining the team at ISM SPA, Pam founded elevateXP in 2013, a boutique customer experience (CX) design consulting firm.
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